Our postman picks up your orders every afternoon from Monday to Friday.
All orders are dispatched the next day. & nbsp;
Orders placed on Friday are dispatched on Monday.
For all modes of shipping in France or & agrave; Abroad we work exclusively with La Poste Fran & ccedil; aise. The packages are all shipped with a tracking number and delivered against signature. For items of lesser value, you can opt for a less expensive and just as fast tracked delivery.
If you fell for it; on a nice piece but that you cannot collect your order from a relay point or to a relay point. home within days & agrave; come, no worries! Drop us a short message when ordering with your return date and we will drop off your package at the post office 48 hours before.
When your package is shipped you receive an email with the number of your package as well as the link allowing you to follow it. You can find this information in your order history.
No worries Lo & euml; la delivers worldwide! Our close links with La Poste Fran & ccedil; aise allow us to ship to the 4 corners of the world & agrave; through the Colissimo solution. All orders have a tracking number which will be provided to you as soon as your package leaves the store. And depending on your country of residence and the amount of your order, shipping costs may be offered to you. See the Shipping & nbsp; page for all the details.
If unfortunately you are absent during the passage of your postman for the delivery of an order in Colissimo Domicile with Signature, do not worry your order will be available in your nearest post office for 15 days.
Refunds & Returns
Our priority; is to satisfy you and make sure that you wear Lo & euml; la outfits with pleasure, you are our ambassadors and we love you very much for & ccedil; & agrave ;!
This is why, if ever an item does not suit you, you have 15 days to return it to us (from the date of receipt) and get a full refund.
And the least thing is to offer you the return shipping cost, so follow this link for the walk & agrave; follow & nbsp; Free Returns
No, you don't need to have a customer account. You can generate your return form yourself from our portal, indicating your order number and your postal code. Follow the information on the page Free Returns & nbsp; & nbsp; for walking & agrave; follow.
Upon receipt of the package by our team, we will process your return within 5 working days. Refunds are made with the same payment method as the one used; to order. You will receive a confirmation email once your refund is validated.
We have very little stock on each model, so it is very difficult for us to manage the exchange. You will therefore have to place a new order with the item for which you want to change and request a free return for the one you want to return to us.
The 15-day period is short & agrave; from the receipt of your order. Unfortunately we will not be able to accept returns beyond this. of that date.
As a small boutique we work with little stock, which is what allows us to offer you new items every week. We cannot relist products from past collections. This is also why we strive to deliver to you as quickly as possible. & Nbsp;
If after receiving the package you find that there is a defect, send us a photo. : & nbsp; email@example.com with the order number, your name and surname. We will contact you as soon as possible to find a solution together. & Nbsp;
I come to the store
If you live near Pau or pass through the region, you can come and collect your order free of charge in the store. All store pick-up orders are ready within 2 hours of payment validation and await you in store for 7 days. & Nbsp; You can try on the clothes in store and change if ever the model does not suit you.
& nbsp; As for delivery orders, you have 15 days to change your mind.
& nbsp; The stock of the site is the same as that of the store, it synchronizes every 5 minutes. So if a model is available online it is for sale in the store and vice versa.
Unfortunately we cannot make reservations online. On the other hand, you can order with a Boutique Pick-up and try it on the spot, & nbsp; if the model does not suit you, the refund will be made within the day.
When you place a first order with Lo & euml; la, you do not create a customer account. Subsequently, & agrave; each order, our site links your order to the previous ones in relation to & agrave; your email address.
If you want to activate a customer account, to track your orders or view your history.
We are still & nbsp; & agrave; Listening to our customers and attentive to the little details that make the difference. If you have any suggestions, ideas or simply want to thank us, you can send us a little email via the contact section;)
You want to participate & agrave; the Lo & euml; la adventure? Contact us by mail & agrave; firstname.lastname@example.org and introduce yourself! & nbsp;