You can return your order within 15 days of receipt. Consult the Free Returns page for the procedure. The return costs are free in Metropolitan France!
Deliveries
The standard shipping method is Colissimo Point Relay. The choice of the relais is made after payment.
To check the relay points available near you, consult the list of Colissimo Relay Points
Regardless of the shipping method chosen, we will provide you with a link upon shipment that will allow you to track the delivery of your package online, accessible in your email inbox or from your command history.
IN FRANCE 🇫🇷
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Click&Collect
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Courier
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Relay Point
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Home
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Overseas
Free
If you plan to visit us in the next few days, opt for a pick-up in store!
Your order will be available within 24 hours following the validation of your payment, you will be informed by email.
€2 or free from €89
If you live less than 7km from the store our courier will deliver by appointment on Wednesdays.
You will be notified the day before for the delivery window.
Do not hesitate to contact us by phone if you have any doubts about this new delivery method.
4€ offered from 59€
Delivery in 48 hours at Pickup relay, Pickup Station locker or post office. More than 17,000 relay points in France!
6€ offered from 89€
Have it delivered to your office or home. Please note that you must be present to receive the package, otherwise it will be made available at your nearest post office for 15 days.
French Polynesia, Guadeloupe, Guyana, Martinique, Mayotte, New Caledonia, Reunion Islands, Saint Pierre and Miquelon, Wallis and Futuna, French Southern Territories.
€19 free from €259
Delivery against signature only, at home or at your place of work. Allow 10 to 20 days to receive your order.
ABROAD 🌍
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Belgium, Andorra, Monaco
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Europe Zone 1
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Europe Zone 2
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Switzerland
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Rest of the World
At a Relais Point: €6 or free from €59
Allow 6 to 12 days to receive your order.Consult the list of relay points available More than 17000 relay points
At your address: €9 or free from €89
Delivery against signature only, at home or at your place of work Allow 5 to 10 days to receive your order.
Destinations: Austria, Czech Republic, Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Poland , Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom
In Point Relais: €10 or free from €100
Allow 6 to 12 days to receive your order. Consult the list of relay points available More than 17000 relay points
At your address: €13 or free from €129
Delivery against signature only, at home or at your place of work. Allow 10 to 20 days to receive your order.
Destinations : Bulgaria, Croatia, Cyprus, Greece, Hungary, Iceland, Ireland, Italy, Malta, Norway, Romania
At your address: €15 or free from €149
Delivery against signature only, at home or at your place of work. Allow 10 to 2 days to receive your order.
€15 offered from €149
Delivery against signature only, at home or at your place of work. Allow 5 to 15 days to receive your order.
39€ offered from 399€
Delivery against signature only, at home or at your place of work. Allow 10 to 20 days to receive your order.
FREQUENT QUESTIONS:
I want to return an item
Track delivery of my order
You received tracking information by email when your order was shipped.
Check your mailbox or log in to your customer account ;)
My package is lost
We invite you to contact our Customer Service by email at aide@loela.fr.
Remember to indicate your order number.We're here to help!
My package has been returned to sender
Unfortunately, once your package has been returned to our Workshop, it cannot be returned to you and will be automatically refunded within 7 working days
Shipping costs include packaging, handling and postage.
Special care is taken with parcels containing fragile products. Packages are oversized and protected.
* Please note that during collection launches, the preparation time for your order is extended. It takes 2 to 6 working days after validation of your order.
** In the event of delivery outside mainland France, administrative and/or customs fees may be applied by the carrier.